The best way to contact me is with e-mail. Send me photos of the front and back of your machine, that way we both can see what work needs to be done. I reply to emails within 24 to 48 hours. If you have not received an email from me in that time frame, please check your spam filter settings on your email. If you need to talk to me, the best time to call is 8:00AM to 6:00PM CST Monday thru Friday, (please no texting). It is hard to troubleshoot your problem over the phone with out seeing the machine or a photo of the machine first.